Dentures - Terms And Conditions

Terms And Conditions

Introduction

Welcome to ultrasuction.com and thank you for visiting our website.
These Terms and Conditions govern the use of ultrasuction.com ("the website") and the purchase of any goods from it. The website is owned and operated by Biomedics NZ Limited. Should you have any questions, please contact Biomedics NZ Limited prior to ordering from this website.

Acknowledgment and acceptance of Terms and Conditions

Please note that by accessing, using or browsing the website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Biomedics NZ Limited reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Limitation of Liability

Any liability of Biomedics NZ Limited in connection with goods supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by the law of New Zealand, at the election of Biomedics NZ Ltd, be limited to the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods, not exceeding in total the purchase price.

Disclaimer

Ultra SuctionTM is intended for professional use only. Only a Dental Practitioner can determine whether the use of Ultra SuctionTM is suitable for each or particular indication and specific condition.

Information, technical instructions and technical advice in this website are resources aimed at dental professionals, Dentists, Prosthesists and Dental Technicians. Although they are openly accessible to all, users should bear in mind that they are primarily meant for professional technical support purposes. They are not intended to be a service for patients and, therefore, should not be regarded as a source of medical and dental or diagnostic information. Under no circumstances should they be used as a substitute for professional medical and dental instruction or advice. Users should also note that the providers of the resources cannot reply to requests for medical and dental advice or diagnostic information from the public.

Biomedics NZ Limited cannot be held responsible, to the extent permitted by law, for any error, omission or inaccuracy in the information provided, nor for any damage, loss or expense resulting from the use of these resources.

By using Ultra SuctionTM denture retention system, tissue proliferation may form, to a variable degree, from patient to patient. This is necessary for creating and maintaining a seal around the alveolar ridge. However, Practitioners should discuss the subject of hyperplastic tissue and proliferation with their patients and obtain consent before fitting dentures with Ultra Suction system.

Ultra Suction will only perform best where the practitioner respected all the other factors involved in denture retention and a balanced occlusion. Any dislodging cause, ie: protruding tooth, denture design and borders should be addressed before using Ultra Suction system.

Biomedics NZ Limited - is in no way responsible for any dental services rendered by any participating dental practitioners that are listed on our Web Pages. The information has been provided by the dental practices listed on these pages and it is the individual's responsibility to select a practitioner of their choice. Descriptions of, or references to, the dental practitioners within these pages, does not imply endorsement of their services. Biomedics NZ Limited makes no warranty of any kind with respect to the dental practitioners listed herein, the subject matters included herein, or the completeness or accuracy of the listings.

The information contained on the website is provided by Biomedics NZ Limited in good faith. To the best of Biomedics NZ Limited knowledge, the information is accurate and current. However, Biomedics NZ Limited, any of their directors, officers, employees do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, Biomedics NZ Limited disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Biomedics NZ Limited makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements. You expressly acknowledge and agree that Biomedics NZ Limited does not control the dental practitioners within these pages, does not imply endorsement of their services. You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", Biomedics NZ Ltd will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.

Copyright

Any scientific work including but not limited to research papers about UltraSuction Denture Stabiliser System or any merchandise which is subject-matter of intellectual property rights undertaken by an individual and/or by a group of individuals and/or by an organisation and/or by an academic institution shall first obtain permission from Biomedics (NZ) Limited and make any scientific and/or research work available to Biomedics and shall authorise Biomedics to publish it for informational purposes and/or publication and/or reprint but it is hereby agreed that the individuals and/or the organisations and /or the academic institutions shall not acquire any copyright or any other intellectual property rights in respect thereof or in respect of any of the products supplied to it and/or manufactured by Biomedics NZ Limited.

Copyright in the ultrasuction.com website is property of Biomedics NZ Limited. Material on this website also comprises copyright material and trademarks which are the property of Biomedics NZ Limited and third parties. This property may only be used for the purposes of browsing the ultrasuction.com website and acquiring goods of ultrasuction.com.

Information Provided by You

If you purchase goods from ultrasuction.com or create a customer account with us, we may require you to provide your name, address, and email address or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Biomedics NZ Limited with current, complete and accurate customer information when asked to do so by the website or an employee of Biomedics NZ Limited.

Virus Warning

All care is taken to ensure that ultrasuction.com websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Privacy

We treat all customer information in accordance with our Privacy Policy. Our Privacy Policy constitutes part of these Terms and Conditions:

Privacy Policy

At ultrasuction.com, we would like to assure you that we take your information and privacy very seriously. The following is a description of what we do with your details.

Information you provide us

For Biomedics NZ Limited to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.

How do we use the information?

Information that you have provided us will be used in three ways:

1-To enhance your shopping experience
2-To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message.
3-To generate a holistic but anonymous view of the ultrasuction.com customer base. This information will allow us to analyse trends and demographics to help ultrasuction.com improve on the services provided.

It is important to note that we only send periodical communications to people who have "opted in" to receive it. We do not set out to "spam" our customers in any way and honour their right to privacy.

Verification of customers

We do use various details to verify information given to us by our customers. At times, we use:

names on customer accounts to compare with information on orders

we use customer phone numbers and email addresses provided to us to communicate with customers about payments

we use customer addresses to check billing and delivery addresses etc.

Many of these checks are done manually and communication is handled carefully by Biomedics NZ' staff.

Lost login and Password details

All information is kept private. Many customers often forget details such as their passwords. We do not distribute these via telephone. We will only remind you of your password to your log-in email address provided, when you first created your account.

Accessing Your Information

Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.

Ultrasuction.com provides you with the following tools to manage your information, the tools will evolve as the ultrasuction.com website evolves:

Log on with password (To manage all personal details)

If you wish to be removed from our customers list, please contact us at Info

Other Privacy information you should be aware of

You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and ultrasuction.com

Further Privacy information can be obtained on the New Zealand Privacy Act.

If you still have questions please contact us at Info , or on +64 9 524 8467.

Product Information

Prices of goods and delivery and other charges displayed on the ultrasuction.com website are current at the time of display. These prices are subject to variation without notice. We endeavour to keep our prices up-to-date. The price listed at the time you place the order is the price you will pay (obvious errors excepted).

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

Biomedics NZ Limited may not be responsible for any inadvertent errors in typography. Product photos are only for reference and may vary without notice.

Placing and Accepting Orders

The simplest way is to create an account and have your username and password. Then select the items you wish to purchase, and arrange payment. After that you are given, via email, an order number to confirm your purchase.

Once your customer account has been created you can read in your details (such as billing address, delivery address, phone, and so on).

Orders will not be dispatched until payment in full has been received and Biomedics NZ Limited is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, Biomedics NZ Limited is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Cancellation by Us

We reserve the right not to provide goods , terminate customer accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by You

If you need to cancel an order, please contact us immediately on: +64 9 524 8467 or on: Sales Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.

Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

Delivery

Please note: Some countries/states charge duty and/or sales tax on medical and dental appliances at custom entry.
If this applies to your country/state, it is your responsibility to clear the goods from custom, pay the applicable duty and/or sales tax. You may claim it back as a business expense, if your country allows it.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for postal delivery of all parcels or courier delivery, if applicable. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with postal and courier partners who we believe will always do their best to deliver products by the estimated delivery date. It is the responsibility of the customer to inform Biomedics NZ Limited if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the postal or delivery courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. As a guide only, our couriers attempt to deliver to addresses between 9am and 5pm, Monday to Friday. Unfortunately, we are unable to give a guaranteed time of delivery. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched after enquiries and according to our discretion. You may ask for "Urgent courier delivery" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us. If you do not sign the "Recipient to sign for delivery" option, you agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Returns and Exchanges

If the goods are faulty or if we sent the wrong items by mistake, we accept returns, give refunds or provide exchanges. In all cases other than warranty returns, the packaging must be:

  1. In re-saleable condition
  2. Undamaged
  3. Labels, tampering not being removed
  4. Returned within 7 days from invoiced date

In the event of a return, we will exchange or refund to your nominated bank account. However, you will pay the delivery costs of the return to Biomedics NZ Limited and re-delivery to you. We will not refund initial delivery and handling fees.

If you return goods by courier, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.

Goods Damaged or Faulty on Delivery.

You may return damaged or faulty goods within 7 days of receipt.
If a product is later deemed to be faulty, normal warranty conditions for that product apply. In the event that you receive a defective or damaged product, we will dispatch your replacement item (subject to availability) once we receive the return, at our cost.

Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against Biomedics NZ Limited which relate to or are incidental to any transaction. You agree to indemnify and hold Biomedics NZ Limited harmless from and against any and all claims, loss or expense that may be incurred by Biomedics NZ Limited which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Biomedics NZ Limited harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your customer account, of any intellectual property or other right of any person or entity.

Payment Methods

Direct Debit / Wire ( option available for Local and International Customers)
Please direct debit to our bank account, details as below
Account Name: Biomedics NZ Limited
Account Number: 030- 104- 0034686- 00
Bank: Westpac Bank
Branch: 79 Queen Street , Auckland, New Zealand

Business Cheque ( Within New Zealand only )
Please send us a cheque payable to "Biomedics NZ Limited"
PO Box 3412, Shortland Street, Auckland 1015

Bank Check / Money Order (International Customers)
Please make Checks payable to "Biomedics NZ Limited"
PO Box 3412, Shortland Street, Auckland 1015
New Zealand